Yes, absolutely! Our loyal Smart+ Advantage customers benefit from:

• 50% off all our products
• Free delivery

And much more!

As soon as you add the Smart+ Advantages product to your cart and proceed to checkout, the offer will immediately apply to all items in your cart, even on your first purchase.
Take advantage of our 3-day free trial to discover our service.

Please note: After the 3-day trial period, a charge of €43.90/month will be applied until cancellation.

No amount will be charged if you cancel before the end of the trial period.

You can cancel your subscription at any time, very easily:

1. Go to your customer area using your email address and order number
2. Click on "My subscription"
3. Follow the instructions to cancel

You can also contact us directly by email or phone, and we will take care of the cancellation immediately.

Important: If you cancel during the 3-day trial period, no amount will be charged.

After cancelling your subscription:

• You retain your benefits until the end of the period already paid for.
• No new samples will be taken
• You will receive a confirmation email
• You can resubscribe at any time if you change your mind.

Delivery times vary between 3 and 7 working days depending on your location.

These delivery times are indicative only and may vary depending on product availability and transport conditions.

Our shipping costs are as follows:

• Smart+ Advantage Members: Free delivery on all orders
• Other customers: Shipping costs are €7.90

Tip: Become a Smart+ Advantages member to enjoy free delivery on all your orders!

As soon as your order is shipped, a tracking number will be sent to you by email.

This number allows you to track your package in real time on the carrier's website.

Yes, as long as your order has not been shipped, you can modify or cancel it by contacting our customer service as soon as possible.

If the order is already being delivered, contact our customer service to find a suitable solution (return, refusal of parcel, etc.).

You have 14 days after receipt to request a return.

Procedure :

1. Contact our customer service to obtain a return authorization.
2. Return the product in its original packaging, in perfect condition.
3. Your refund will be processed within 14 days of receiving and validating your return.

Note: Return shipping costs are your responsibility, except in the case of a defective product or an error on our part.

If you receive a defective or damaged product:

1. Contact us immediately with photos of the product
2. We will offer you an exchange or a full refund.
3. We will cover the return shipping costs.

Your satisfaction is our priority!

When you purchase a product on our site, an account is automatically created.

You can access your account by entering the email address used when placing the order and the order number sent by email or displayed on the website when the purchase was finalized.

If you have forgotten your order number, don't panic! Contact our customer service with your email address, and we will provide you with the necessary information to access your account.

We currently accept Visa and Mastercard as payment methods. All transactions are secured using an advanced encryption protocol.

Absolutely! All our transactions are protected by state-of-the-art SSL encryption . Your bank details are never stored on our servers and are transmitted directly and securely to our certified payment provider.

Yes, the confidentiality of your information is a priority. We use strict security measures and never share your data without your explicit consent. You can consult our privacy policy for more information.

You can contact our customer service department by:

Telephone: +33 4 12 38 05 79
Monday to Friday (9:30am-12pm and 1pm-5:30pm)

Or via:

Email: contact@labonas.com (Response within 24 hours)

If you experience a problem, first try clearing your browser cache or using a different device. If the problem persists, contact our technical support team using the contact form, describing the issue in detail.